FAQs

When will my order ship?

Most of items in our store are handmade to order. Orders will be processed once payment complete and shipped within 2-3 weeks.  You will receive a confirmation email with updated tracking information once completed. 

How long will it take to receive my order?

We use China Post E-packet (please allow 15 to 25 business days after shipment for an international package to be delivered) for most of our orders, and can upgrade shipment with additional shipping cost for DHL or UPS to arrive in about 3-5 days after procession.

The item I want is sold out.  Will you be getting the item back in stock?

All item in our store are handmade. Some of them are one of a kind that we dot not keep a sample and we can not remake it. For those made-to-order item, we do can arrange to remake it if we can get the same yarn. The best way to know if the item you want comes back in stock is to use the “Get Notified When We Restock” option on the item page. You will get an email if and when the item is restocked.

I forgot to apply a coupon code to my purchase.

If you forgot to apply a coupon code, and there was no other sale or discount on your order, please contact us within 24 hours and request the price adjustment.